We want you to be completely satisfied with your purchase.Dish antennas, complete systems, receivers, motors and LNBFs and auction sales are final and can not be returned.  No refunds on system standard installation.  When you buy a receiver from us, your receiver will be sent to you with the latest software and firmware from the manufacturer. 3rd party software are not supported by us or the manufacturer and if used it will void the equipment manufacturer's warranty.

RobnaKuca.Com is not responsible for installation or any kind of tech support for satellite equipment.How ever we are here to assist our clients on a goodwill basis and we will help them over the phone as much as we can.If we can not help client succeed in installation process it does not give him the right to return the merchandise.In that case he could find professional certified installer in his area.Merchandise could only be returned if it is defective (see Manufacturer's Warrantee & Return Policies)
Note that the software is incompatible across various models. If you upload the wrong software and create a problem with the receiver, this will not only void your warrantee and but may make your receiver inoperable. It may require service which is not covered under the warranty. File transfers errors are entirely your responsibility and we are not responsible for any receivers problems as a result of that. To avoid invaliding your warranty, contact your dealer to have a factory trained technician upload software to your receiver. Only official software and upgrades available from the manufacturer's can be used with your receiver.  Under no circumstances, should any other software be used with a receiver.

LEGAL DISCLAIMER:

The equipment provided by RobnaKuca, is intended for legitimate usage only. By placing an order, the purchaser states that he/she is of legal age and that products ordered will only be used in a lawful manner. It is the sole responsibility of the end user to ensure compliance with all laws when using these products or any information contained herein. Your purchase is subject to our return policy agreement.

Manufacturer's Warrantee & Return Policies:

The Manufacturer warranty is as follows, and extends ONLY to the original USA user of the equipment and is limited to the purchase price of each part. This warrantee only covers USA buyers and does not extend to non-USA buyers.  Non-USA buyers should contact the manufacturer directly about any warrantee coverage or claim in their country.  Manufacturer(s) warrant products against defects in materials or workmanship as follows:

All non-defective returned merchandise are subject to 20% restocking fee, whichever is greater. Incomplete, opened, or otherwise compromised returned merchandise are subject to an additional 15-20% restocking fee.

LABOR: For a period of one (1) year from the original date of  purchase, if manufacturer determines that the equipment is defective subject to the limitations of this warranty, manufacturer will replace or repair it at no charge for labor. Manufacturer warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period.

PARTS: For a period of one (1) year from the original date of purchase, Manufacturer will supply, at no charge, new or rebuilt replacement parts in exchange for parts manufacturer determines are defective subject to the limitations of this warranty. Manufacturer warrants any such replacement parts against defects in materials or workmanship for the remaining portion of the original warranty period. (Note: "Parts" may include the antenna assembly, receiver, LNBF, remote control, or antenna mounting hardware. It does NOT include other parts purchased separately.)

This warranty "does not cover" installation of the system. If applicable, such installation will be warranted under a separate installation agreement.

This warranty "does  not cover" consumer instruction, physical set up or adjustment of any consumer  electronic equipment, remote control batteries, signal reception problems, loss of use of the equipment, or unused programming charges due to equipment malfunction.

This warranty "does not cover" cosmetic damage, damage due to lightning, electrical surges, fire, flood, or other acts of God, accident,  misuse, abuse, repair or alteration by other than our factory service, negligence, or improper or neglected maintenance.

This warranty "does not cover" equipment sold AS IS, or WITH ALL FAULTS, auction sales, equipment removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated by other dealers.